英文CyberTech与Teleopti结为合作伙伴

WFM Partner Enhances CyberTech’s Comprehensive Voice/Data Recording Solutions SuiteCyberTech, the world’s fastest-growing and one of the largest call recording providers, has announced a partnership with Teleopti, the leading provider of solutions for strategic Workforce Management (WFM), thereby expanding its ever-growing base of best of breed contact centre solution vendors. Teleopti joins other award-winning providers of communications platforms and speech analytics berTech’s innovative approach meets the needs of organisations using mix and max, best of breed contact centre is makes it easy to upgrade or replace obsolete components, including recording systems and WFM software when required, delivering significant advantages over closed, single-vendor proprietary berTech has developed an open application strategy to address such needs by surrounding its highly secure voice and data recording system with the industry’s best complementary leopti is the next important component that rounds out this flexible approach to contact centre optimisation.“We are delighted to add Teleopti to our application suite of contact centre solutions,” said Cromwell Fraser, Director of Product Market Management at CyberTech International.“Their WFM software is an ideal match with our recording systems and we share a similar culture and reseller distribution gether we believe we can provide a wider portfolio of solutions to clients whilst expanding our growing global industry footprint.”CTI论坛报道

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